Waggs Steak & Seafood Restaurant
8 days ago
Haven't been to back to Sarnia in many years Met with my brother and sister from past Ottawa went for dinner Amazing food and our server Donna was over and above in kindness and service Thank you Donna from the 4 seniors from out of town for making our evening special
2 months ago
I took my daughter and son in law and their family out to waggs last night to celebrate his grad from college. We waited a hour for our food and most of us really enjoyed it but the waitress mistakenly mixed steaks up and my granddaughter ended up with a well done steak which she ordered med rare and ended up eating it cause she was starving and my other friend ended up with a steak she couldn't eat still to bloody for her liking, the waitress did ask if she wanted her to cook it more needless to say we were already done eating, no server in sight before this I was shocked never have I seen a waitress raise her voice to a customer as this one did regardless to say that's the only 250.00 you'll ever get off me.Maybe you need sticks to stick in them so your servers know what steak they have.
3 months ago
Dinner was delicious so good we returned for 2nd night! There for silver sticks! Jodie went above and beyond to accommodate us.
3 months ago
We held our club Christmas dinner at Waggs for the second year in a row and it was wonderful. The food and service were outstanding. I’m happy to give this locally owned restaurant our business. Thank you Teresa and staff!
4 months ago
We recently organized our company Christmas party, and it was an incredible experience! From the beginning, everything was handled seamlessly by the staff.
We had a group of 30 people and were pleasantly surprised to find the event room downstairs, which we didn't even know existed. The room was beautifully decorated for Christmas, creating a wonderful atmosphere. The young ladies who served us were exceptional—so polite and attentive, ensuring everything flowed smoothly throughout the event.
I highly recommend this venue for anyone looking to host a memorable gathering!
4 months ago
We booked a small wedding dinner (16 people) with only 3 weeks notice. Teresa and her staff went above and beyond in organizing this event. Firstly, they managed to set up the table in the bar which gave us privacy. Secondly, the table setting was beautiful along with wedding balloons & decorations in the room. We had ordered a charcuterie board and it looked fantastic, well displayed and plentiful. Jodi, our server was absolutely amazing. She took control of the table and took both drink and food orders in a most efficient and friendly manner. The appetizer & main course were brought to the table in a timely manner with the help of other staff, all of whom were very friendly. After dinner, I told Teresa that everything was perfect; and it was. The Bride, Groom and all the guests raved about the food, service and ambiance of the entire evening. Thank you Teresa and staff for creating this most memorable occasion.
8 months ago
I received the best customer service ever here. The cleanliness, hospitality, and broad menu items brought joy to me and my elderly companions. I show nothing but gratitude to this great establishment and its amazing team. Thank you again to the Wagg's.
8 months ago
On Friday, August 2, 2024 our group of 11 had dinner at Waggs. The food was delicious, the service outstanding and our server was most courteous and accommodating. We are a group of ladies that went to high school together - over 60 years ago - and we meet up once a year. It is nice to have such a location as Waggs to have a delicious dinner. Thank you.
9 months ago
On Sunday June 30th, 2024 my husband and I celebrated our 35th anniversary at Wagg's. When we asked for the bill our waitress told us that the couple seated near us overheard us telling her. They discreetly paid for our dinners Including a bottle of wine and asked her not to tell us until after they left. We were totally blown away and hope they see this. We so appreciated their generosity and plan to pay it forward when the opportunity arises.
11 months ago
Absolutely the best food...mmm...mmm...mmm, service & atmosphere in town. Hands down. My favourite.
1 year ago
The food were sumptuous. but staff were a little bit off. they asked us if we want to order dessert, but since we ordered rib eye steak we asked if dessert is part of the full course (some restaurants offers this package so we asked). the staff went bck and talk to the other server about our inquiry, and they both laughed. i mean, if you laugh at us, atleast please make sure we don’t hear it ‘coz it’s not nice.
1 year ago
They have cockroaches in the kitchen not a sanitary restaurant the Managers have made no effort to get rid of the bugs wouldn’t recommend this restaurant
1 year ago
Went to Waggs last Friday. Made a reservation. When we got there the hostess wanted to put us at a table that was just outside the kitchen, so constant foot traffic. Told her I wasn't sitting there and she gave us another table that wasn't much better. Told her this was our 45th wedding anniversary and was hoping for a good table She just looked at me and walked away. A hostess is supposed to be friendly and plesant - she was neither. Very disappointed
1 year ago
I visited this restaurant with my wife on Nov. 18, '23 after reading several favourable reviews. This was supposed to be one of the best in Sarnia. Overall. we left quite dissapointed. Very dark decor with poor lighting, appropriate for a post-funeral meal, no linen cloths on the tables, cheap plastic. We ordered from the seniors menu - the prime rib and a New York steak, both well done. The prime rib au jus was very good but the steak came scorched and tasted bitter. We should have refused it, it was a wasted dish. The chocolate cheese cake was quite good but the service was very average and lacked in several areas. We will not go there again, I'm sure there are better places in Sarnia.
1 year ago
I've never had a bad meal here - or even a mediocre one! The food is absolutely fantastic. The service is also top notch. Wagg's is the first place I recommend whenever friends or relatives as "where should we go for lunch/dinner?" If I'm going to pay a bit more for a meal I want it to be fabulous and that is consistently what you get at Wagg's!
1 year ago
We went to Waggs for our anniversary recently. We had a wonderful server, but so disappointed in the food. Our reservation was for 8pm, Waggs closes at 8:30, so lesson learned that we won't ever go to Waggs near the end of the day. My husband ordered the lamb and I had the filet mignon. His lamb, which he will often order had a lot of grizzle and my steak was so dry. I always order well-done and have not have problems with a filet being that dry, was like eating leather. We didn't complain to the server as it was the end of the night for her and they would not have had time to correct our meal. I did call and spoke to a very nice lady, Allie and she reassured me that Theresa would want to talk to me or my husband about our experience. Never received a call back, so I called a couple days later and ended up speaking to the lady who served us the night we were there. She was short on the phone with me and asked "well why didn't you let us know your meals were not satisfactory, we would have corrected it". Not when the kitchen was closed would that have been possible. I saw the cook leaving the kitchen with a bottle of beer, so figured he was done for the night anyway. I am surprised the way the lady who served us spoke in the tone she did, but even more surprised Theresa did not even attempt to return a phone call. We have a lot of friends that recommended Waggs and we have been to Waggs once previously and it was good. Not sure if it was because it was closing time and we were the last reservation and last ones out, but sadly disappointed regardless of the reason.
1 year ago
Best Ceasars In sarnia. Delicious, fresh food. Friendly, fast service. A little pricey, but the quality is there.
1 year ago
Always excellent food and service! There’s a reason why staff have worked there for 10+ years! It’s fantastic! Diane is amazing..makes every visit truly a much anticipated moment!!
2 years ago
Tried eating on the bar side last night. Food was great and service was excellent...as usual!
2 years ago
Was seated and ignored. Tables that were sat after me were served. No wait staff even bothered me asking if I wanted a drink. Upon arriving; was also ignored as two employee young women gossiped with eachother. After about 15 Mins of being seated and ignored i pretended to take a phone call to save my dignity, and left since I felt invisible. I’ve gone to this restaurant fairly regularly ; not sure if I’ll return again though. Was appalled at how invisible I seemed to the employees here.
The Business Owner Replied:
Hello Jake, I do apologize for this happening. This definitely isn't Waggs practice. I have already addressed this with my staff. We are currently away on vacation and will also deal with this issue when we return! We do apologize for your poor service.
Written on 03/11/2023
Hello Jake, I do apologize for this happening. This definitely isn't Waggs practice. I have already addressed this with my staff. We are currently away on vacation and will also deal with this issue when we return! We do apologize for your poor service.
Written on 03/11/2023
2 years ago
Consistent quality and exceptional FOH service! Ashley was our server this time and even though it was a busy Sunday evening, she and the rest of the staff worked like a well oiled team! I have always had a great experience here! ??
2 years ago
Great food and great service always. Happy New Year to Tressa and the staff. Best restaurant in the city ?? ??
2 years ago
I would like to thank our server Paula and all of the staff for the outstanding service tonight. We were celebrating my husband's surprise 65th birthday and retirement. It could not have turned out any better. Everyone's dinner was fabulous, compliments to the chefs for once again preparing a top notch meal. Thank you to all of the Waggs staff for making it a special and memorable evening and dinner!
2 years ago
Took my father in law to celebrate his 78th birthday last week. Service from Jody was fantastic food was excellent.
2 years ago
Theresa and her girls did an outstanding job catering My husband Celebration of life the food and presentation was so much what my husband would've wanted ! Highly recommend for a celebration event spectacular food along with spectacular view at sarnia yatcht club thank you for making that so special .Marcia Dynes
The Business Owner Replied:
Hi Marca, thank you for your kind words. Very much appreciated!! thank you again!!
Written on 05/24/2022
Hi Marca, thank you for your kind words. Very much appreciated!! thank you again!!
Written on 05/24/2022
2 years ago
We went for dinner last week we both had the (reg cut) prime rib one with butterfly shrimp it was so good,the service was excellent and quick its definitely the best steak house in Sarnia
3 years ago
On Saturday Dec 4th tried to call and could not get through on phone , so I drove to the restaurant to place order. It was apparent all hands on deck were very busy! But I ordered 3 meals and all came before I could finish my glass of wine .
Thank You to ALL for the great tasting meal of exceptional quality !!!
Last but not least Jody , for her EXCELLENT service with a smile
That is why I support small business ??
The Business Owner Replied:
Thank you Linda for wonderful review of Waggs. I will definitely let Jody know about your experience and the great comments. Thank you again waggs
Written on 12/07/2021
Thank you Linda for wonderful review of Waggs. I will definitely let Jody know about your experience and the great comments. Thank you again waggs
Written on 12/07/2021
3 years ago
Went for dinner on Sat evening and ordered seniors pickerel. One of three pieces was full of bones (which I mentioned to waitress). Got charged for regular order which was $8 more. Waitress checked with management and said nothing could be done as I ordered regular pickerel and ignored the bones. There was 4 people in our party and we were rushed out of there in exactly one hour so another sitting could be there for 6. Not impressed.
The Business Owner Replied:
Hi David,
I was waiting for this email... Shauna the waitress asked the table how your dinner was and nothing was mention until you received your bill, when taking the order the people at your table ordered of the senior menu BUT your did not state that your wanted the Senior menu so you received Regular order of Pickerel and payed for Regular order. Unfortunately we have no control over bones in the pickerel, I will definitely mention to our supplier regarding the bones. As to being rushed out of the restaurant that's not true, we at Wagg's never rush our customers. I do believe your reservation was at 4:30 so hour and half before we needed the table back is plenty of time no one asked you to leave. Sorry you feel Not Impressed by Wagg's.
Written on 11/24/2021
Hi David,
I was waiting for this email... Shauna the waitress asked the table how your dinner was and nothing was mention until you received your bill, when taking the order the people at your table ordered of the senior menu BUT your did not state that your wanted the Senior menu so you received Regular order of Pickerel and payed for Regular order. Unfortunately we have no control over bones in the pickerel, I will definitely mention to our supplier regarding the bones. As to being rushed out of the restaurant that's not true, we at Wagg's never rush our customers. I do believe your reservation was at 4:30 so hour and half before we needed the table back is plenty of time no one asked you to leave. Sorry you feel Not Impressed by Wagg's.
Written on 11/24/2021
3 years ago
As usual the food was perfectly prepared. A little disappointed with the price increases but to be expected I guess. We used to be able to count on a reasonably priced meal with wine. Now, prices are about the same as other restaurants. Always liked that the meals include salad and buns. Thanks.
The Business Owner Replied:
Hi Marlene, glad you enjoyed your dinner at Wagg's. thank you
Written on 10/25/2021
Hi Marlene, glad you enjoyed your dinner at Wagg's. thank you
Written on 10/25/2021
3 years ago
We would like to thank Wagg’s for a fantastic meal tonight. We were celebrating my husband’s birthday. As usual, all the meals were fantastic and service top notch! Can’t go wrong choosing to eat at Wagg’s - superb!
The Business Owner Replied:
Hi Gwen, glad you enjoyed your experience at Wagg's. thank you
Written on 10/25/2021
Hi Gwen, glad you enjoyed your experience at Wagg's. thank you
Written on 10/25/2021
3 years ago
Thank you for the excellent birthday supper we picked up tonight the food was awesome the dessert was a treat and once again your food never ceases to be perfect. Prime rib and Pickerel
The Business Owner Replied:
we are so happy to hear you enjoyed your supper, thank you for writing such kind words.
Written on 10/22/2021
we are so happy to hear you enjoyed your supper, thank you for writing such kind words.
Written on 10/22/2021
3 years ago
Had a fantastic dinner on Thursday September 16
Prime Rib was excellent and the fresh veg and salad such a great addition
Absolute gem of a restaurant with great ambiance
The Business Owner Replied:
Thank you for your positive review, so happy to hear you enjoyed your dinner at Wagg's. Thank you for supporting us!
Written on 09/23/2021
Thank you for your positive review, so happy to hear you enjoyed your dinner at Wagg's. Thank you for supporting us!
Written on 09/23/2021
3 years ago
Thank you for the great anniversary dinner last evening. First time for us to dine in since pandemic started and everything was very well done. Lots of room between tables and spotlessly clean. Needless to say, the prime rib was excellent.
The Business Owner Replied:
Hi there, Happy Anniversary!
I'm so very happy to hear you enjoyed your experience at Wagg's. Thank you for supporting us...Much Appreciated:)
Written on 09/20/2021
Hi there, Happy Anniversary!
I'm so very happy to hear you enjoyed your experience at Wagg's. Thank you for supporting us...Much Appreciated:)
Written on 09/20/2021
3 years ago
We made reservation for 6:30pm for 3 couples....ordered our food, everything was fine until i ate 3/4 of my salad and as i was eating there was some very hard and sharp pieces of a broken plate (or cup), i ended up pulling out 3 pieces of shards out of my mouth and there were 4 more pieces on my plate (about the size of sesame seeds). My wife pointed to my plate and found another piece about the size of a quarter. Just before we received our salads, one of the couple we were with said they heard a crash coming from the kitchen. I can assume that was a broken plate or cup involved.
They really need to do a risk assessment to ensure foreign objects doesn't end up in the food.
Needless to say, they offered a free dessert to which i declined. I paid my bill and will not be returning to this establishment ever again
The Business Owner Replied:
What can I say. "Accidents Happen" This is the first time in 32 years that something like this has ever happened, it was not our intention to serve a salad with small broken pieces of plate in it, Im not sure how they ended up in your salad when the plate broke on the floor, but unfortunately it happened and I apologize for that. Unfortunately management just left for the evening so was unable to take care of the situation, speak to you and apologize to you directly. Spoke to my server and said she was very apologetic and did what she thought would rectify the situation. We also issued a gift certificate the following business day when management was it to someone else in your party. Im not sure what else we could of done in this situation, but to write a review and say you are never coming back to the restaurant is a little harsh! We are a small independent restaurant that works very hard, especially during covid times, to make sure everyone has a great dining experience. Again, accidents do happen.
Written on 09/08/2021
What can I say. "Accidents Happen" This is the first time in 32 years that something like this has ever happened, it was not our intention to serve a salad with small broken pieces of plate in it, Im not sure how they ended up in your salad when the plate broke on the floor, but unfortunately it happened and I apologize for that. Unfortunately management just left for the evening so was unable to take care of the situation, speak to you and apologize to you directly. Spoke to my server and said she was very apologetic and did what she thought would rectify the situation. We also issued a gift certificate the following business day when management was it to someone else in your party. Im not sure what else we could of done in this situation, but to write a review and say you are never coming back to the restaurant is a little harsh! We are a small independent restaurant that works very hard, especially during covid times, to make sure everyone has a great dining experience. Again, accidents do happen.
Written on 09/08/2021
3 years ago
Eat there last night with 2 of my brothers and their wife’s best prime rib I have had in a long time can’t wait to go back service was excelinte First time but can’t wait to go back The whole meal was feat
The Business Owner Replied:
Wagg's is so very happy you enjoyed your experience, thank you for wonderful review. Thank you for supporting Wagg's
Written on 08/31/2021
Wagg's is so very happy you enjoyed your experience, thank you for wonderful review. Thank you for supporting Wagg's
Written on 08/31/2021
3 years ago
Stayed in Point Edward with a friend when there for a couple days for eye appointment. Saw your website and decided to go one night for dinner. We ordered the prime rib on the senior menu. The meal was delicious. Prime rib was was done perfectly and just enough with baked potato and veggies to be a wonderful, full meal.
The Business Owner Replied:
Thank you for your review of Wagg's, so glad you enjoyed your meal. Thank you for supporting Wagg's.
Written on 08/28/2021
Thank you for your review of Wagg's, so glad you enjoyed your meal. Thank you for supporting Wagg's.
Written on 08/28/2021
3 years ago
I am a single guy with an Apt. with no BBQ. I order Waggs about 4 times a year for takeout. Bar none the best take away in town. I get the Prime Rib rare and its delicious every single time. Thanks Waggs great food !
The Business Owner Replied:
Thank You Colin for your review, I'm so glad you enjoyed your meal. Thank you for supporting Wagg's
Written on 05/04/2021
Thank You Colin for your review, I'm so glad you enjoyed your meal. Thank you for supporting Wagg's
Written on 05/04/2021
4 years ago
After waiting for a year to enjoy an in restaurant experience, we opted to try an at home date. Ordered Prime Rib and Garlic Shrimp with accompanying salads. Set our own table complete with table cloth and our best china replete with candles. Our meal arrived via On the Dot. WOW. When we had served our meals my girlfriend cried. The Shrimp was gorgeous, salad like no other. When I cut into the Prime Rib, it was like butter. What a fabulous meal. Thanks WAGGS.
The Business Owner Replied:
Hi Bill & Angel, thank you so much for supporting Wagg's. I'm so very happy you enjoyed your meal on your date night. Thanks again :)
Written on 04/20/2021
Hi Bill & Angel, thank you so much for supporting Wagg's. I'm so very happy you enjoyed your meal on your date night. Thanks again :)
Written on 04/20/2021
4 years ago
Worst dining experience ever! Meat was almost raw when served. The other meal was over cooked. The restaurant was not that busy when we got there. Two tables that arrived after us were served and eating before our order was taken. Called to explain to the manager the following day and the attitude she had was as bad as the food we received! Last time I will ever visit this restaurant
The Business Owner Replied:
Wow Ann, I'm really trying to wrap my head around why your being very very aggressive/hostile regarding you Prime Rib not being cooked to Med Well...mistake on Wagg's but we apologized.
1st. We apologized
2nd. We tried fixing the issue and YOU wanted nothing to do with it
3rd. We took your Prime Rib Dinner off your bill
4th We apologized again
5th. You called the next day to complain AGAIN, we listed for 10 minutes and then once we tried to apologize again you HUNG Up on us
6. we called you back left message on the phone apologizing again
7. We called you back again and you answered and had conversation apologizing again, good conversation regarding it's never our intention to make a mistake but unfortunately Wagg's isn't perfect and it happens :( Wagg's has been in business for 31 years and it's a family run business and we take every complain very serious. I was under the understanding we have moved forward BUT you continue to now write a bad review. I'm not sure we can do anything to make you happy at this point so all I have for you Ann is MERRY CHRISTMAS AND GOOD LUCK TO YOU IN FUTURE ENDEAVORS.
Written on 12/21/2020
Wow Ann, I'm really trying to wrap my head around why your being very very aggressive/hostile regarding you Prime Rib not being cooked to Med Well...mistake on Wagg's but we apologized.
1st. We apologized
2nd. We tried fixing the issue and YOU wanted nothing to do with it
3rd. We took your Prime Rib Dinner off your bill
4th We apologized again
5th. You called the next day to complain AGAIN, we listed for 10 minutes and then once we tried to apologize again you HUNG Up on us
6. we called you back left message on the phone apologizing again
7. We called you back again and you answered and had conversation apologizing again, good conversation regarding it's never our intention to make a mistake but unfortunately Wagg's isn't perfect and it happens :( Wagg's has been in business for 31 years and it's a family run business and we take every complain very serious. I was under the understanding we have moved forward BUT you continue to now write a bad review. I'm not sure we can do anything to make you happy at this point so all I have for you Ann is MERRY CHRISTMAS AND GOOD LUCK TO YOU IN FUTURE ENDEAVORS.
Written on 12/21/2020
4 years ago
Amazing!! We decided to try Wagg’s for the first time and will DEFINITELY be going back. Our entire family, including a very picky toddler, enjoyed our meals. Thank you for the amazing service and delicious food. Stay safe and we’ll see you next time!
The Business Owner Replied:
Thank You very much for your wonderful review on Wagg's. I'm very happy to hear you had such a great experience. :)
Thank you Wagg Family
Written on 12/13/2020
Thank You very much for your wonderful review on Wagg's. I'm very happy to hear you had such a great experience. :)
Thank you Wagg Family
Written on 12/13/2020
4 years ago
Absolutely wonderful Food. We had the seafood stuffed mushrooms caps and the garlic shrimp appetizers and the lobster dinner. We can't wait to go back. we would very highly recommend Wagg's.
The Business Owner Replied:
Thank you for your review, super happy to hear you enjoyed your experience.
Thank you Again
Written on 09/27/2020
Thank you for your review, super happy to hear you enjoyed your experience.
Thank you Again
Written on 09/27/2020
4 years ago
Waggs prepared an incredible prime rib dinner for my mom’s 78th birthday today. I live out of town and the staff was incredible at preparing a beautiful dinner and putting it in their car for a take home, Covid friendly feast. My mom was thrilled by the amazing meal. Thanks so much for ensuring she had a great night.
The Business Owner Replied:
Thank you for your review, super happy to hear you enjoyed your experience.
Thank you Again
Written on 09/27/2020
Thank you for your review, super happy to hear you enjoyed your experience.
Thank you Again
Written on 09/27/2020
4 years ago
I just want to say a huge thank you to the staff on July 25TH. We were there for my Moms 50th and you guys did not disappoint. Kudos to the chef, kitchen staff and dining staff. Keep up the great work and hospitality! Especially under current conditions.
The Business Owner Replied:
I'm very happy to hear your experience was a great...thank you for your review.
Written on 07/28/2020
I'm very happy to hear your experience was a great...thank you for your review.
Written on 07/28/2020
4 years ago
Just finished our steak dinners. They were perfect (as usual).
Thanks, we are saving our desert for a little later ??
The Business Owner Replied:
Thank You for supporting Wagg's
Written on 06/03/2020
Thank You for supporting Wagg's
Written on 06/03/2020
5 years ago
HATS OFF TO WAGGS! We were a party of 16 celebrating my husband's 80th BD on Saturday night and everything was perfect! Christine, our server, who was responsible for our party that night was so great/attentive. We all had our meals served at the same time (quite an accomplishment I would say). There were 2 other 'parties' that night and all tables were filled so a very busy night for the staff. We had family travelling from St.Catharines / Stratford / London for dinner who had never been to Wagg's before and were so impressed not only with the quality and presentation of the food but with the service. The whole evening there was a success...thanks to all!
The Business Owner Replied:
Thank You for your wonderful review on Wagg's, I will be sure to pass this review to Christine your waitress that night.
Look forward to seeing you again at Wagg's.
Written on 03/03/2020
Thank You for your wonderful review on Wagg's, I will be sure to pass this review to Christine your waitress that night.
Look forward to seeing you again at Wagg's.
Written on 03/03/2020
5 years ago
Last night was our first visit to Waggs. It was very busy in the restaurant and the service was excellent!!! We had the Crab stuffed mushrooms for our app. It was a plate of awesomeness!!! I had the Ribeye and the twice baked potato. My spouse had the Prime Rib. Both were fantastic and cooked perfectly. The best prime rib we've ever had( I had to try it). We highly recommend Waggs. You won't be disappointed. When we are back in Sarnia, Waggs will be the place we stop for dinner.
The Business Owner Replied:
Thank You for your wonderful review!!
Written on 12/09/2019
Thank You for your wonderful review!!
Written on 12/09/2019
5 years ago
this is our favorite go to place for great food love everything about Waggs, the food the service and the owners .. Always more than kind
The Business Owner Replied:
Thank You Cecile :)
Written on 07/16/2019
Thank You Cecile :)
Written on 07/16/2019
5 years ago
In for dinner. Prime rib arrived for both of us cool and not warm at all. Food was so cool that butter would not melt in potatoes. When we sent back both meals the owner came over to lecture us about how prime rib would not be warm. Then charged me half for a meal that I didn't eat saying they had to throw out the beef. Won't ever be back. Was a regular customer. Hope you enjoy the $13.00 and don't miss the hundreds in the future.
The Business Owner Replied:
Hello Brad, I apologize that you felt that I Lectured you, that was not my intention, it was just to explain how the temperatures of prime rib will vary at different doneness. A lot of customers do not understand that and think that rare and medium rare should be served hot! Also, I did not realize that your entire meal was cool, I thought it was just the prime ribs! We served many prime rib dinners last night with not an issue, the only explanation that I can come up with is that your dinners may of sat too long in the pick up window, and again I apologize that your dinners where not served as warm as they should of been. Looking back and knowing that your entire meal was cold, I should removed it from the bill and not discounted it, that was my fault, but the server and I did try to fix or even replace your meal and you wanted no part of it, we do make mistakes from time to time, we are not perfect. I wish you would have given us the opportunity to fix our mistake but you did not. As you said, you have been to Waggs many times and never had an issue in the past, I would be more that happy to make this evening up to you if you give me a chance, if you would like to discuss this matter further please call me at the restaurant
Written on 04/26/2019
Hello Brad, I apologize that you felt that I Lectured you, that was not my intention, it was just to explain how the temperatures of prime rib will vary at different doneness. A lot of customers do not understand that and think that rare and medium rare should be served hot! Also, I did not realize that your entire meal was cool, I thought it was just the prime ribs! We served many prime rib dinners last night with not an issue, the only explanation that I can come up with is that your dinners may of sat too long in the pick up window, and again I apologize that your dinners where not served as warm as they should of been. Looking back and knowing that your entire meal was cold, I should removed it from the bill and not discounted it, that was my fault, but the server and I did try to fix or even replace your meal and you wanted no part of it, we do make mistakes from time to time, we are not perfect. I wish you would have given us the opportunity to fix our mistake but you did not. As you said, you have been to Waggs many times and never had an issue in the past, I would be more that happy to make this evening up to you if you give me a chance, if you would like to discuss this matter further please call me at the restaurant
Written on 04/26/2019
6 years ago
Fabulous food and service as usual. We are never disappointed here.
The Business Owner Replied:
Thank You for taking the time to write a positive review of your dining experience at Wagg's. Have a great day!! Wagg's
Written on 04/01/2019
Thank You for taking the time to write a positive review of your dining experience at Wagg's. Have a great day!! Wagg's
Written on 04/01/2019
6 years ago
However, that is one thing that is worth bringing up: the place *does* offer takeout options, and unlike some places I have been, the 'takeout' actually looks as appealing in the box as on the plate; they put forth effort in making sure it's done to snuff. I got the coconut shrimp and the ribeye steak (with sweet potato fries, rather than potato). The steak was somewhat overdone for my own personal taste: medium rare when I requested 'as rare as you can go'. That one complaint out of the way, however, it was tender and fall-apart in the mouth, the seasoning was superb, and the portion was practically two meals worth all by itself. The seasonal veggies were quite a surprise to me: crisp, flavorful, and actually tasted like fresh vegetables, whereas I have become used to most restaurant veggies tasting 'OK, but like reheated frozen'. I will also note that while I've had a lot of sweet potato fries in my time, these were easily the best I've ever had. I can't recommend them highly enough: they weren't 'fries', so much as 'chunky slabs of sweet potato': big, thick, steak fries that happened to be made of sweet potato. However, as much as I want to rave about the main course (aside from the overdoneness), I can't say enough good things about the cocounut shrimp. I got it as an appetizer, but not only are they massive, the flavor is absolutely delicious. If I got nothing but the coconut shrimp, there would not be enough stars to rate the place's food; if you are even *remotely* a fan of coconut shrimp, please: do yourself a favor and try Wagg's!
The Business Owner Replied:
Hi Trey, Thank you for your review... I'm so very happy you enjoyed your meal from Wagg's. Yes we do try very hard to give our customers what they pay for, unfortunately when getting takeout the food does continue to cook in those takeout containers. ;( Thanks again for taking the time to share your experience!! Have a amazing day!! Wagg's
Written on 02/28/2019
Hi Trey, Thank you for your review... I'm so very happy you enjoyed your meal from Wagg's. Yes we do try very hard to give our customers what they pay for, unfortunately when getting takeout the food does continue to cook in those takeout containers. ;( Thanks again for taking the time to share your experience!! Have a amazing day!! Wagg's
Written on 02/28/2019
6 years ago
Visit night before valentines by three couples in small side room. Food as always was tasty and service was prompt. However on this occasion as the restaurant was very busy, a second server (purported to be the owner or maybe owner's wife) came to our room to help out by taking our drink orders and serving them. As she was serving she accidentally knocked over a carafe and full glass of red wine on my wife and me. Both of us had drenched pants and splattered sweaters to sit in while enjoying our food. As comp no charge for the wine carafe but no mention of paying for cleaning the clothes. Two hours later after returning home our clothes were still saturated but the staining had set in and both sweaters could not be salvaged. Because the pants were both very dark, the staining is there but not as noticeable because of the dark colour. In the end this evening was a very costly celebration for valentines and management took no responsibility for the loss to ourselves. We are frequent customers, but not likely to be returning. Food - 5 star Management - 1 star
The Business Owner Replied:
To KJD, Yes a accident did happen...….Yes many apologies did take place for the accident and your LITRE of wine was comped. I'm truly having a hard time understanding why this accident needs to be written about not only on trip advisor and now on our business website that everyone can see, why would you not call the restaurant and have a conversation with us regarding how the accident was handled and at least give us a chance rectify this situation before if was posted on 2 different public websites? Is it because the owner made a mistake? We take ownership of the accident and that's why we comped your Litre of wine and made many apologies!!! I don't understand why you would not likely come back to Wagg's if you enjoyed your meal and realize these accidents happen once in while, that's why they are called accidents. I'm sorry you feel I needed to offer to pay for your dry cleaning, but at the time of the incident we where unaware if any dry cleaning needed to be done, please feel free to bring your dry cleaning bill to Wagg's and we would be more that happy to pay for it. I really do wish I could say I was perfect and don't make any mistakes or accidents but that is 100% unrealistic for anyone to say!!! I wish your a wonderful day and once again we do apologize for the accident that took place that evening.
Written on 02/19/2019
To KJD, Yes a accident did happen...….Yes many apologies did take place for the accident and your LITRE of wine was comped. I'm truly having a hard time understanding why this accident needs to be written about not only on trip advisor and now on our business website that everyone can see, why would you not call the restaurant and have a conversation with us regarding how the accident was handled and at least give us a chance rectify this situation before if was posted on 2 different public websites? Is it because the owner made a mistake? We take ownership of the accident and that's why we comped your Litre of wine and made many apologies!!! I don't understand why you would not likely come back to Wagg's if you enjoyed your meal and realize these accidents happen once in while, that's why they are called accidents. I'm sorry you feel I needed to offer to pay for your dry cleaning, but at the time of the incident we where unaware if any dry cleaning needed to be done, please feel free to bring your dry cleaning bill to Wagg's and we would be more that happy to pay for it. I really do wish I could say I was perfect and don't make any mistakes or accidents but that is 100% unrealistic for anyone to say!!! I wish your a wonderful day and once again we do apologize for the accident that took place that evening.
Written on 02/19/2019
6 years ago
Another fabulous night of great food and outstanding service for my husband's birthday dinner party of four! Thank you!
The Business Owner Replied:
Thank You Kim :)
Written on 02/05/2019
Thank You Kim :)
Written on 02/05/2019
6 years ago
I LOVE, LOVE, LOVE Waggs. The food is always amazing, and I have never once had a bad meal. The service is fantastic. 6 of us went this past Monday evening for a birthday dinner and they seated us in their private room that fits 6 comfortably, even though I had not even reserved that room. It was wonderful, very private and lovely atmosphere. Thank you Waggs for the amazing food, amazing service and great atmosphere. If I could give you 6 stars instead of 5, I would!
6 years ago
Absolutely amazing. I couldn’t say enough about my visit! Food was top notch and cooked perfectly. Our server, Christine, was phenomenal. I will be returning over and over again!!!
7 years ago
Love the food, never have a bad meal, great staff. Try to go every couple of weeks. Filets melt in your mouth. Thanks for years of great food. Love the new decor. Go Sarnia
7 years ago
We absolutely love this place and most times choose this place for a special occasion. It's 2 hours away but has always been worth it. One thing I always enjoy is their fresh salad with blue cheese dressing. I think they must have been low on the blue cheese because there was just a faint dusting of the cheese. Oh well, still one of our favourites.
7 years ago
I have eaten at Waggs a handful of times and bever had a vad meal. Last Wednesday I was there had a great meal but my dinner plate wasnt off the table more than couple of monutes and the waitress placed my bill on the table. There was no asking if we wanted dessert, another drink coffee or tea. If the service is going to be like that I will not return.
7 years ago
Normally, Waggs is great, but yesterday (Thursday, Jan 25th) things were not good. I had to send back my grilled chicken sandwich because it did not have the cheese and red onion as described. When it came back, it had feta cheese, the onion and no ale sauce! We were planning on celebrating Valentines Day there, but we decided against it.
The Business Owner Replied:
Hello, Im a little confused by your 2 star review of my restaurant, currently we do not offer a grilled chicken sandwich in which you are describing, we did last year but not in the past 4 months, I did notice that that the old menu is still posted on our website (which I will correct with our website provider asap) but definitely not on the current menu giving out at the restaurant, so not sure how the sandwich you described was even ordered. I apologize if you had an issue with your lunch regardless, but nothing was brought to my attention. If you where unhappy we would of been more that happy to fix what ever the problem was or even take it off your bill if necessary. Unfortunately we do make mistakes from time to time, but my staff and I do everything to make sure the customer is happy in the end as we have always done for the past 27 years.
Written on 02/13/2018
Hello, Im a little confused by your 2 star review of my restaurant, currently we do not offer a grilled chicken sandwich in which you are describing, we did last year but not in the past 4 months, I did notice that that the old menu is still posted on our website (which I will correct with our website provider asap) but definitely not on the current menu giving out at the restaurant, so not sure how the sandwich you described was even ordered. I apologize if you had an issue with your lunch regardless, but nothing was brought to my attention. If you where unhappy we would of been more that happy to fix what ever the problem was or even take it off your bill if necessary. Unfortunately we do make mistakes from time to time, but my staff and I do everything to make sure the customer is happy in the end as we have always done for the past 27 years.
Written on 02/13/2018
7 years ago
After a long day at a project in which the evening was concluding with blowing snow and freezing temperature, Wagg's was indeed an oasis. I immediately recognized that the decor was warm and cozy, and the staff was friendly and professional. The fresh salad that was paired with my meal was perfect. There are established steak restaurants in the Chicago area that can learn from Wagg's on how to prepare steaks. My 12-oz ribeye was truly the best I've ever had, and the wine selection was perfect. I truly believe how a meal is presented is as important as how it tastes, and it was so elegantly presented. As a frequent traveler to Sarnia, I will make frequent visits to Wagg's. Whatever you are doing, keep doing it!
7 years ago
We had our son and daughter-in-laws wedding rehearsal dinner downstairs at Waggs last Friday November 17th,2017. My wife Teresa and I would like to say that both the food and the service was excellent. All of our parties requests and needs were more than taken care of. The prime rib was great { as usual } and the salmon was done perfectly. The bartender / waitress that night was really really good. Thanks very much for an enjoyable night.
7 years ago
Arrived in Sarnia at dinner time. Needed to find a place to have dinner before attending a Wake. We didn't have a reservation and they were busy. We were seated at a great table and attended to with style and grace. The meals were FANTASTIC! One of us had food allergies - no problem, the staff took good care of us! Best restaurant overall that I've been to in a long time. What a treat! Too bad we live so far away. Thank you all at Wagg's. Keep doing what you're doing because it's working! :) Fantastic staff!
7 years ago
Food and service was excellent, didn't have a good filet mignon with mushroom sauce like that in a long time; melting in my mouth. Christine, our hostess was kind and very professional. Recommend it with no hesitation!
8 years ago
No contest in Sarnia serves the best steak, especially prime rib in town ! Their sea food is as good.
8 years ago
Waggs restaurant is amazing..! Their steaks and prime ribs are always cooked to perfection and I highly recommend their homemade Italian dressing!! The staff are friendly and accommodating :) Waggs is definitely one of the best restaurants in Sarnia!
8 years ago
You wouldn't think that a Super 8 would have a great restaurant but it does! Wagg's is a classy restaurant with the best prime rib that my husband and I have ever tasted. I also love their maple glazed salmon and my husband always orders lobster or crab legs with his prime rib. The service and staff are second to none!! It is a bit of a drive for us but well worth it! Give them a try, you won't be disappointed.
8 years ago
My husband and I try to go to Waggs every Saturday night for our "date night" dinner. We are never disappointed . From being greeted by Teresa and sat at our favourite table to being waited on by any of the excellent servers ....our night is always special. The food is second to none. I try different things on the menu but my husband is a creature of habit and always gets the prime rib because he knows it will always be excellent. Can't say enough good things about this restaurant. You won't be sorry you went to Waggs!
10 years ago
Visiting Sarnia on our way to Oregon staying at Motel 8 for the night and ate at your restaurant last night. Your delivered to our meal to our room, the food was fantastic and the service was great! Thank you for the wonderful meal :) More than we could expect. I would highly recommend anyone eating at your restaurant.
10 years ago
My husband and I visited Wagg's tonight, and we both had the prime rib with garlic mashed and it was absolutely delicious, I would highly recommend it to anyone who loves their prime rib, it is the best in town
10 years ago
My husband and I have been going to Waggs for dinner for many years. He claims the prime rib is the best in town, while I'm a lover of their Pacific salmon and chicken dishes. The restaurant is a favourite destination for lunch with my gal pals as well. Their friendly and efficient service keeps us returning regularly. With all this and frequent incentive coupons, this continues to be one of the best dining experiences in Sarnia :).
